It's quite straightforward, you can't do it without them and I've been lucky from day one. My original first ever member of staff, my assistant, sales assistant, he become assistant manager, the manager of the Wigan store. Then he become the area manager, he's now in control of about 32 people and large turnover.
But if you can imagine from where he was to where he is now he's a completely different individual and one of the cultures that we've got in BetterBathrooms is you've got to innovate, you've got to come up with new ideas.
You've got to test the boundaries. Obviously a lot of these things get signed off and we've got this idea it's... and they bring it to my table and we say okay well what do you think about this, what do you think about that? But if it's bad they're not fearful, ie, I'm saying bad, if it doesn't work, some companies would go, well he's terrible or we have to get rid of him but we're not like that.
We allow people to make mistakes and the thing we don't allow is for when it starts and the project hits and it starts to actually have a negative, we just cut it fast. So as long as you can reverse engineer that whole process what you've just done. So I'd say all the team, the management team, even some of the guys down on the floor level, they come up with ideas and without their ideas and without their input you can't make it work.
And I mean we've done some amazing things recently, we flew the ex vice president of Disney World Florida over, a guy named Lee Cockerell. And the whole success of Disney World from a people side and the culture side has really been down to Lee. So it wasn’t that long ago we flew him over, he spent a couple of days with the staff, I still get regular emails off him every day, he's a little bit of a mentor to me. So we've done that investment there and then we've got a training strategy for the managers where okay we've got a concept, this is how we want to operate.
But they then have individual mentors and one to one trainers and managers and they then guide them individually throughout the process. Because obviously everybody's got their own problems and some people are good at statistics, other people can't create story out of statistics so it's helping them on those things.
Other people really... we've got some managers who have... are not outgoing as a people so they have to work on the people side to make sure that they're motivating. Some people find it hard to say hello when they walk into work, I'm one of those people.
Usually I want to get from my front door to my desk as quick as I can do to work as fast as I can do.So I've had to learn the skill of saying hello and smiling, so we all work on it together, we're all learning every day. But I can't do it without them and to be honest it's a lot more about them than it is about me now because I've moved up to sort of CEO level and I'm mentoring people who are 15 years older than me in management levels as well in some cases. So it's a bit strange at times but it's good.
I've had another Sky interview and a few more BBC Radio interviews but also because of winning entrepreneur of the year you get other opportunities. So I'm involved in the tenner campaign which is a government backed campaign where we give £10 to students at high school and they basically use that £10 to buy a product and resell it.
And this is something that's rolled out nationally.
So I went to a school in Manchester and worked with their students and it was amazing, like you're talking about 11, 12, 13 year olds who were thinking like entrepreneurs, they were really into it. I guess the Apprentice TV thing's really helped that. So I've been involved in that project, I've been involved in other charity stuff.
So it's just allowed me to get to another level for people to actually recognise that actually this guy's quite good at business and not only that, if this kid at 32 years of age can do all of this I wonder if he can share that knowledge.
So I've actually got involved in a few other things since then, a few other businesses and I'm mentoring someone now who's 21 years of old who's the next, in my opinion, the next super geek and he doesn't mind me saying that.
I'm a bit of a geek myself. So it's been an amazing journey this last year.