New technologically innovative transport company Uber have turned the taxi industry upside down. Tech expert Robert Scoble explains what happened.

Uber disrupt an industry

They have to be scared that they are going to be put out of business. You better be paranoid. Things like Uber came out four years ago and now it's everywhere. You need to understand the innovators that are changing your business. Uber knows where you are standing, that's why it serves you better than a taxi company, they have your credit card details and we can talk to each other. He doesn't have my real phone number but he can message and call me through and app. Our briefing Uber Disruption – The reality of innovative technology   has more information on Uber and more expert discussion on industry disruption.

Artificial intelligence and cognitive computing is the latest in a series of technological developments that have affected the value of human ability. Graeme Codrington discusses the development in this video.

Computers have the advantage

About 100 years ago if you wanted to be quite successful in the world it would have been very clever for you to be quite physically fit. Because in the industrial age, as before that in the agrarian age, in the age of farming the people who either owned the land or owned the factories or worked on the land or worked in the factories, they were the people who were in charge. Those were your assets, physical ability. What we’ve done over the last 100 years is replaced peoples’ physical, the physical needs in terms of what we need from them physically with machines, you know, the combined harvester and the container and the robots in factories. And then for the last 50 years we have ploughed our resources, as human beings we’ve become clever by being clever. We have moved into the information age where your mental ability is what sets you apart from other people. Now, somebody who was gifted at birth, not by my choice, but was gifted with a reasonable intelligence and a nice IQ and a middle class family that could get me through university, that’s been brilliant. Because I’ve been able to use my brain to make money, but unfortunately right now computers are about to do to me what robots and machines did to my farm working, factory working uncles and grandparents. They’re about to make me redundant because they can think faster than I can. They can think more than I can. They don’t need to take a break to eat or sleep or all the other things I like to do. Inside Finance TV has more fantastic video by Graeme Codrington and other experts on the future of business.

Business strategy models have to adaptable to future disruptions and developments. In this TV show Keith Coats of TomorrowToday discusses strategic thinking for leaders.

Business strategy models in an unpredictable world

Leaders have to be future-focused. Levi right now have a great slogan, which says ‘the future has left, so go forth’. Jim Data is a retired futurist and he articulated that past thinking amongst futurists was something like this … I might have some of the percentages slightly wrong but the rough ratios is 80% of our tomorrows would be built on what futurists call continuations, so if you want to understand tomorrow, look at the DNA of today, 80%. 15% would be cycles – economic, political social cycles – and 5% would be novelties. Now, in the futurist language a novelty is the curve ball, the unexpected, the 9/11, the thing that very few people could foresee. I’ll preface that with past thinking. Current thinking amongst futurists has inverted that table, turned it on its head. They are telling us that up to 80% of our tomorrow is what they call novelty, we simply do not know. Now, even if they’re half correct I wouldn’t go to war over those percentages, it’s the trend here we’re looking at, that the bulk of our tomorrows is going to be a surprise, going to be the unexpected, the unpredictable. The question then becomes how do you build continuity in that? What does the organisation that learns how to build planes in the air, as it were, look like in that context? For one thing it renders redundant strategic planning, you cannot plan your way into that kind of uncertainty. We need companies today who understand the emphasis needs to be on strategic thinking and at all levels of the organisation, this is a leadership agenda.

Inside Finance is very interested in business strategy models and the future business world. Browse our video player for related content.

Dynamic boards are now using expertise form generation y to inform their business development. In this TV show Peter Klauber discusses this change.

Modern thinking in dynamic boards

I think Y generation has a lot to answer for. I think it is fantastic. Ideas come from everywhere in an organisation not just the board. I think most switched on companies will enable everyone to add some opinion to the process of business development. We now have very dynamic boards with all ages, looking for expertise to help and there's no fear in using it.

If you want to hear more about dynamic boards, the role of directors and generation Y, keep browsing Inside Finance TV.

Business innovation skills need to be harnessed in the right environment. In this TV show Simon La Fosse discusses government helping entrepreneurs grow.

Entrepreneurial business innovation skills are valuable

The heat you see on the west coast of America that is leading to massive salary inflation and people moving all too frequently to try to be able to build these businesses, mean that you’re seeing west coast US businesses saying “We should be setting up in, not setting up a peripheral business in London but maybe we should be setting up in London”.  The same with some of the Nordic countries, so there’s some really exciting stuff happening, that I think has proper momentum and, you know, I’m not a great fan of government intervention, I don’t know whether you call it government intervention or just enabling things to happen, but I think they should be credited with creating an environment that is much more conducive to the growth of entrepreneurialism in a time in our lives which is so exciting, this is, you know, akin to the industrial revolution, it’s just the digital revolution, and I feel lucky to be a part of it and I’m hanging on, I’m trying to keep up with what’s going on.

Inside Finance will continue to produce great TV shows about entrepreneurial business and business innovation skills.

 

Digital technology is growing and growing. In this TV show Nigel Huddleston explains why the future of Google+ is exciting for business and pleasure.

Social digital technology

We’re really excited about Google Plus because as a social platform it’s not a standalone, we’re integrating it with search. But it’s really exciting because we’ve not only got more than 400 million unique users, but they’re using it in a really creative way that maybe they aren’t with other social platforms. The video content capability is great, showing photos of course is really, really important. But what we’re seeing from an advertiser’s angle as well is that they’re able to example, link to their Google Plus page in the advertising. We’re seeing a five to ten percent uplift in click through rates, to the link to the Google Plus page. So that’s really important, we call that social extensions. So there’s a meaningful impact from an advertiser’s side in terms of having that Google Plus social platform.

Keep an eye on Inside Finance if you are interested in social digital technology. There will be more TV shows from knowledgeable business insiders like Nigel Huddleston.

 

Digital generation, digital natives and generation Y are all references to the young people who have grown up with technology. They are now reaching the age where they are entering industry. Graeme Codrington discusses the significance of this.

The digital generation born at the same time as the internet

Technology is obviously a huge driver of change in our world. Recent advances in computing power have really brought computers up to a level where they can now deliver on what our imaginations have been promising for a few decades, and it really just is in the last literally 18 - 24 months that computing power speed size and price have all come together to mean we can really do what we want to do with computers and now we are set up for the next decade of change, but in addition to the raw computing power, it's also the people, we have got a group of people we like to call digital natives who are entering the world of work, these are the young people that were born in that remarkable year of change 1989, the year communism died and the Berlin wall came and Tiananmen Square happened. But also 1989 was the year the internet as we know it was started. Tim Berners-Lee invented HTML and web pages where born, and young people who were born in 1989 were born in the same year that the internet was born and started working for you last year, and they've brought their computers with them, and so it's this combination of computing power and a new generation of digital natives arriving in the workplace at precisely the same time, its going to cause huge disruptive change.

Inside Finance TV will continue to follow the impact of the digital generation entering the world of work.

The digital generation are entering the workplace. In this TV show, futurist Graeme Codrington considers their impact.

Digital Generation in every industry

In every industry in the world technology, the power of technology and this new generation of young people who use the technology in such different ways are gonna come into these industries and blow these industries apart. I really do believe that we're only just at the beginning of realising what this digital age will mean for us, and that's everything from the automotive industry to the pharmaceuticals from supply chains and logistics, to manufacturing to financial services and everything else in between. And so industries need at look at where technology is going to take them in the next few years.

Inside Finance will continue to discuss the digital generation.

In this business growth show Colin Stevens explains how BetterBathrooms responded to customer needs in a way the industry had never done before.

Business growth show: Improving the industry standard

Predominantly the bathroom industry was Monday to Friday 9-5, you know, when everyone was at work, it seems madness looking back. So we included weekend opening hours, Saturday and Sunday, we did that from day one, seven days from when we opened the door. But what we did about three years ago, we changed the operating hours to ten o’clock at night in the week. So that’s sales, over the phone, showrooms, customer service, and again that has grown our sales quite tremendously. But were the first people to do that in the industry. Obviously the National Business Awards recognise that as being quite disruptive in the marketplace and that’s one of the other things. Another thing is transport system. We deliver nationwide so were are dealing with lots of logistics people all over the country, we found that we couldn’t keep full control of that so we’ve actually, in the north-west started our own transport network internally, so we’ve created a load more jobs, got a load of better bathrooms vans on the road. Service has increased dramatically because of it, for instance satisfaction rating went from, on our own transport vehicles, it went from 8.2 out of 1o to 9.9 out of 10 in the north-west. So its amazing when you listen to the customer and you think, actually this makes sense. It ramps your business. If you found this business growth TV show interesting why not watch more shows on Inside Finance?

Business advantage must be the focus of any merger discussions. In this TV show Giles Murphy explains one of the big reasons why mergers fail.

Business advantage clarity

I think it is about being very clear about what the benefits are of actually merging with another organisation. Inevitably, as I say, there will be downsides, there will be costs involved, disruption, and just the risk of a transaction of that nature. So being very clear up front and being able to articulate precisely why the merger is going to be beneficial for the business is often forgotten about or possibly gets lost in the discussions and the debates between the two firms. And I think unless that can be at the forefront of everyone’s minds as a reminder as to why this transaction is so important, the discussions can just generally grind to a halt and negotiation occurs over the more minor irrelevant points of the merger rather than focusing on the key issues.  

Browse Inside Finance for more videos discussing business advantage and similar issues.